Frequently Asked Questions

  • What are your check-in and check-out times?

    Check-in is at 3:00 PM MST and check-out is at 11:00 AM MST. Need an earlier arrival or later departure? Contact our front desk at (406) 259-5511, and we'll do our best to accommodate you based on availability.

    Is parking available on-site, and is there a fee?

    Yes! We offer complimentary downtown parking for all registered hotel guests in our paved, well-lit lot.

    Is the hotel pet-friendly?

    Yes! We welcome dogs in designated pet-friendly rooms, subject to availability. There is a fee of $25 per day, with a maximum of two dogs per room and an 80-pound weight limit. Please contact us before booking if you're traveling with a pet.

    Is the hotel smoke-free?

    Yes, the hotel is a 100% smoke-free property. Smoking or vaping is not permitted in guest rooms.

    Do you offer accessible rooms?

    Yes, we offer accessible guest rooms and facilities designed for guests with mobility and accessibility needs. Please contact us before arrival so we can help select the room that best fits your needs.

    Do you offer extended stay rates?

    Yes, we offer special rates for long-term stays, medical visitors, corporate travelers, and displaced residents. Contact our sales department to learn more.

    Is the front desk open 24 hours?

    Yes, our guest services team is available around the clock to assist with check-in, transportation, local recommendations, and any questions during your stay.

  • Is breakfast included with my stay?

    Yes! Every stay includes a complimentary made-to-order breakfast (not a continental buffet) at our on-site restaurant, Stella's Kitchen & Bakery — voted "Best Breakfast in Billings" for 13 consecutive years.

    What are Stella's Kitchen & Bakery hours?

    Stella's is open daily for breakfast and lunch. Please check with the front desk for current hours. Stella's also offers bakery treats and catering for events held in our conference spaces.

    What is the "Key to the City" program?

    Your room key doubles as a discount pass! Show it at participating local downtown restaurants and businesses for exclusive discounts.

  • What recreational facilities are available on-site?

    • Guests have full access to:

    • Seasonal heated outdoor pool

    • Steam room and dry sauna

    • 24-hour fitness center with cardio equipment, free weights, and strength-training machines

    • Outdoor lounge area with a fire pit table

    Do you offer free Wi-Fi?

    Yes, complimentary high-speed Wi-Fi is available in all guest rooms, meeting facilities, and public areas throughout the property.

    Do you have meeting or event spaces?

    Yes, we offer conference and meeting spaces with catering support from Stella's Kitchen & Bakery. Contact us to discuss your event needs.

  • Where is the hotel located?

    In the heart of Downtown Billings at 2511 1st Avenue N, Billings, MT 59101, within walking distance of restaurants, breweries, coffee shops, shopping, and local attractions.

    How far is the hotel from the Billings airport and local hospitals?

    • Billings Logan International Airport (BIL): ~10 minutes

    • St. Vincent Healthcare & Billings Clinic: less than a 5-minute drive

    Is the hotel a good stopping point for road trips?

    Absolutely! We're about two hours from Yellowstone National Park and ideally positioned for travelers driving I-90 between Minneapolis and Seattle.

  • How can I reach the front desk or make a reservation?

    • Phone / Text: (406) 259-5511

    • Address: 2511 1st Avenue N, Billings, MT 59101