Guest Directory
Hotel Information
Check-in: 3:00 PM
Check-out: 11:00 AM
Guest services open 24 hours
For housekeeping services for stayovers, click here
Quiet hours: 10:00 PM – 8:00 AM. To be courteous to other guests, keep noises to a minimum during our quiet hours
Wi-Fi
• Network name: BWClockTower
• Username: bwguest
• Password: 19672022
• For 24-hour customer support, call (844) 483-9434
Amenities
Complimentary Breakfast from Stella’s Kitchen & Bakery
Monday – Saturday: 5:30 AM – 3:00 PM
Sunday: 6:30 AM – 1:30 PM
Outdoor pool, sauna, and steam room
The outdoor pool is open: 8:00 AM – 10:00 PM and is subject to weather
24/7 Fitness center
Break a sweat with elliptical machines, treadmills, cable machines, dumbbells, and more.
Shuttle
Available to and from select locations, including Billings Airport and major medical facilities. For the full list of shuttle locations and scheduling, speak to the front desk.
Toiletries
Forget something? Contact the Front Desk and they might have what you need. Items such as Tooth Brush, Tooth Paste, Razors, Shaving Cream, and Combs
Cribs
Pack and plays are subject to availability. Please contact the Front Desk if you would like one
Guest Laundry
8:00 AM – 10:00 PM
Located on the 2nd Floor of the Big Sky Building
Ice and Vending Machines
Next to the Lobby, and on First and Second Floor of the Big Sky Building
Luggage
Carts are available to help transport luggage, 2 are by the Lobby and 2 are outside of the Elevator Lobby of the Big Sky Building
Sauna
Located on the 2nd Floor of the Big Sky Building and is Available from 7am to Midnight
ATM
Located in the Lobby
Computer
Internet access and a Printer is located in the lobby for Guest use
Faxes and Copies
Can be made through the Front Desk
Emergency
In case of an emergency, please dial 9-1-1
Fire Safety
Locate Two Exits
Count the doorways and note other features between your room and the exits. Make sure the exits are unlocked and unobstructed.
Locate Fire Alarms Nearest Your Room
Be sure you know how to activate the alarm as it may be dark or full of smoke.
Room Key is an Important Survival Factor
Always place the room key close to where you sleep or where it could easily be found in the dark. You’ll need the key to get back into your room should smoke or fire block your exit route.
In Case of Fire, Act Quickly
If the fire is in the room. Get out and close the door. Once out, report the fire to front desk and activate the fire alarm.
If the Fire is Not in your Room, Leave if you Can
Feel the door and door knob to see if it is cool enough to open, open it slowly and proceed to the nearest emergency exit.
If the Room Door is Hot Do NOT Open it
That means that the Fire is close by. That would mean your room is likely the safest place to be. Dial 911 and report the emergency, also dial 0 to report the fire to the front desk. Turn off bathroom fan, air conditioner or heater fans, hang a sheet in the window to signal your location. Note window latches and how they open. Wet towels, and then use them to seal around the door.
Crawl Low in Smoke
Smoke rises, the freshest air will be low and next to the floor. Place a wet towel over your mouth and nose. Stay close to the wall as you progress to the emergency exit. Should you encounter heavy smoke or fire descending the stairway find another exit or go back to your room.
Carbon Monoxide Safety Tips
Warning!
Carbon Monoxide is a colorless, odorless, poisonous gas, and exposure can be fatal. Your room is equipped with a carbon monoxide detector.
Sympoms of Exposure May Include
Headache
Fatigue
Nausea
Shortness of breath
Confusion
Vomiting
Blurred Vision
Dizziness
Loss of muscle coordination
Collapse
Loss of Consciousness
What to do if the Carbon Monoxide Alarm is Sounding or if you Experience ANY Symptoms of Carbon Monoxide Exposure
Never ignore a carbon monoxide alarm that is sounding.
Immediately move outside to fresh air.
Advise the Hotel Front Desk.
Call 911, Emergency Services, or the Fire Department.
Do a head count to check that all people in your party are accounted for.
Do not reenter the premises until the emergency services responders have given you permission.
Traveler Safety
Do not answer the door in a hotel room without verifying who is there. If a person claims to be an employee, call the Front Desk and ask if someone from the staff is supposed to have access to your room and for what purpose.
When returning to the Clocktower Inn late in the evening, use the main entrance. Be observant and look around before entering the parking lot and before leaving your vehicle.
Close your room door securely whenever you are in your room, use all the locking devices provided.
Do not draw attention to yourself by displaying large amounts of cash or expensive jewelry.
Do not invite strangers to your room for any reason.
Do not Leave valuables in your vehicle.
Check to see that any connecting doors and windows are locked.
If you are traveling with children, provide adult supervision and know their whereabouts at all times.
If you see any suspicious activity please report your observations to management